Hjem

 

 

The 2009 Handbook of Application Delivery

A Guide to Decision Making in Challenging Economic Times by Dr. Jim Metzler
Excerpt: (Get Instant Access to the full Application Delivery Handbook below)

Over the last few years application delivery has become a priority for virtually all IT organizations. However, while many IT organizations have become better at application delivery, the majority of IT organizations struggle with this highly complex task. One of the primary goals of this handbook is to help IT organizations become better with application delivery. One of the ways that the handbook achieves that goal is by creating a framework that IT organizations can customize for use in their environment. The four primary components of the framework are:

  •   Planning
  •    Network and Application Optimization
  •    Management
  •    Control
In 2009, the economy is politely referred to as being challenging. While this challenging economic environment will certainly put pressure on IT budgets, IT organizations need to continue to invest in application delivery solutions. That follows in large part because IT organizations have made, and continue to make, significant investments in enterprise applications to support key business processes. IT organizations need to protect these investments, and the business processes that they enable, by ensuring that these applications can be effectively delivered.

Click here and fill out the form to get Free Instant Access to the Handbook.

 


Contact our sales team if you have any questions or would like a demo of our solutions

  
 

 

 

A Service Level Agreement (SLA) is a formal written agreement made between two parties: the service provider and the service recipient. The SLA itself defines the basis of understanding between the two parties for delivery of the service itself. The document can be quite complex, and sometimes underpins a formal contract. The contents will vary according to the nature of the service itself, but usually includes a number of core elements, or clauses. SLA's are most common for provision of IT services, particularly Internet services.

 

Generally, an SLA should contain clauses that define a specified level of service, support options, incentive awards for service levels exceeded and/or penalty provisions for services not provided. Before having such agreements with customers the IT services need to have a good quality of these services, the SLAs will try to keep the quality and guarantee the quality to the customer.

Confuto Systems portfolio of Service Level Management tools:

Firtsview managed services (MSP)

CA's eHealth E2E

CA's Spectrum Business Intelligence Solution

CA's Service Desk

NPC (Netqos)

To request more information  klick here 
Confuto Systems as Nydalsveien 36 BPb 47450421 Oslo Tlf. 22 23 54 54 Fax: 23 89 73 36