ITIL gives a detailed description of important IT practices with checklists, tasks and procedures that can be tailored to any IT organization. Confuto Systems has experience, knowledge and IT Management solutions for turning organizations to ITIL. This is the de facto best practice standard in service management. There's no doubt that IT departments adopting ITIL will improve quality and cost effectiveness of the services they provide to the business.

Effective service management means also control of processes and changes that occur within the infrastructure. A CMDB is a repository of configuration information which enables IT to meet these difficult challenges by centrally managing change across IT silos. A CMDB also helps organizations implement and maintain ITIL processes as part of an overall IT Service
Management strategy.
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