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The 2009 Handbook of Application Delivery

A Guide to Decision Making in Challenging Economic Times by Dr. Jim Metzler
Excerpt: (Get Instant Access to the full Application Delivery Handbook below)


Over the last few years application delivery has become a priority for virtually all IT organizations. However, while many IT organizations have become better at application delivery, the majority of IT organizations struggle with this highly complex task. One of the primary goals of this handbook is to help IT organizations become better with application delivery. One of the ways that the handbook achieves that goal is by creating a framework that IT organizations can customize for use in their environment. The four primary components of the framework are:

  •   Planning
  •    Network and Application Optimization
  •    Management
  •    Control
In 2009, the economy is politely referred to as being challenging. While this challenging economic environment will certainly put pressure on IT budgets, IT organizations need to continue to invest in application delivery solutions. That follows in large part because IT organizations have made, and continue to make, significant investments in enterprise applications to support key business processes. IT organizations need to protect these investments, and the business processes that they enable, by ensuring that these applications can be effectively delivered.

Click here and fill out the form to get Free Instant Access to the Handbook.

 


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Firstview MSP

FirstView  MSP is a rented service which delivers IT Service Management functions for organizations. FirstView is flexible. It can be delivered as a Fault- and Performance solution, tailored to meet your specific company need, or as a complete solution supporting all processes described by ITIL

FirstView MSP service can be bundled with Capacity- and SLA Reporting, and other functions provided by our NOC. Please see FirstView assistant for further details.

FirstView is based on leading “best-of-breed” manufactures of IT Management solutions.
Our goal with FirstView is to identify company’s needs and bridging the gap between technology an business.

Listed below are some of the available functions within the FirstView MSP concept:
 

  • FirstView Fault- and Performance Management

FirstView Fault management service provides proactive management of the network infrastructure through patented root cause analysis, impact analysis, event correlation and service level management.

FirstView Performance Management helps to ensure the network performance and availability of LANs, WANs, routers, switches and the technologies and the network services provided over them. FirstView provides comprehensive, vendor-independent reports that enable you to pinpoint areas of network performance degradation and generate real-time management reports to identify the cause of problems.
 

  • FirstView Application Performance Management

FirstView Application Performance Management  tracks and measures end-user response time and availability. It monitors all the TCP application packets as they travel from the network through the data center and out again, providing a way to measure network round trip time, server response time, data transfer time, and much more.
FirstView breaks response time into its basic components: application, server, and network delay. This analysis enables you to rapidly troubleshoot network and application performance bottlenecks and quantify application performance. It continually measures and analyzes performance for all transactions, compares the response time against the baselines and thresholds that it calculates, and alerts you to application performance deterioration. FirstView automatically investigates the cause of problems as they occur and provides key diagnostic data to help you quickly solve network and application performance problems.

  • FirstView Network Management

FirstView offer comprehensive network performance management suite that includes the expert capabilities to solve problems faster, mitigate the risks from change, and make smarter infrastructure investments.
The ability to quickly identify IT resources anywhere on your network that contribute to excessive service delay and then immediately drill into expert packet-level root cause analysis helps you proactively manage your network and solve performance problems faster.

  • FirstView Service Desk

FirstView Service Desk offers you incident, problem and change management capabilities.  FirstView Service Desk is ITIL compatible and built on a proven, scalable architecture. FirstView Service Desk aligns IT processes with your business goals while providing superior service for employees, customers and partners.

  • FirstView Assistant

Our personnel in FirstView Data Center may assist your IT organization with different IT Management functions:

Capacity planning is an important aspect of IT Management. A necessity for any business is to understand how the demands on its infrastructure are going to change over time, how much meeting these demands will cost, and how to manage these changes over time. FirstView Assistant can provide these services on a regular or ad-hoc basis for our organization.

Proper planning ensures a healthy network that can grow to meet future needs.


 

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