Change Management

To ensure the efficient supply of IT services, it is essential that changes are
managed and controlled systematically, thus minimizing any undue disruption
to IT services delivered to the customer. Request for changes (RFCs) can arise
in order to correct a fault in the IT infrastructure that has been identified through
the Problem Management process.
There are a number of other reasons why customers or other external parties
would submit RFCs to the IT organization. Change Management provides a way
of managing and controlling the way changes are initiated, assessed, planned for,
scheduled and implemented.

Asset Management

IT Asset Management is the discipline of managing finances,
contracts and usage of IT assets throughout their lifecycles
for the purpose of maintaining an optimal balance between
business service requirements, total costs, budget predictability,
and contractual and regulatory compliance. 
Traditional ITAM activities include the management of inventory,
software licenses, vendors, procurement, leases, warranties,
cost accounting, retirement and disposal.

Confuto Systems portfolio of Change and Asset Management tools:

Firtsview managed services (MSP)

Service Desk

CA's Spectrum Business Intelligence Solution
 

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